HOW DO I PLACE MY ORDER?
Simply choose your product on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it’s on its way!

WHERE DO WE SHIP FROM?

Our products are shipped from the United States of America.

WHERE DO WE DELIVER?
Presently, we only ship to the United States of America. However, we do not at present ship to the following regions: PR, HI, VI, AE, AP, AK, GU, AS, MP/ PUERTO RICO（PR）/ HAWAII （HI）/ VIRGIN ISLANDS （VI）/ ALASKA （AK）/ GUAM GU（GU）/ AMERICAN SAMOA (AS）
For more details, please contact us.

HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders from our store typically ship within 1 to 3 business days. For most products, delivery (after processing) may take additional 5 to 9 business days. NOTE that expected delivery times are displayed on product pages. However, please wait up to 16 days from purchase date before contacting us due to unforeseen logistic issues that may arise.

MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier. If there are further issues, please notify us by email.

I NEED HELP WITH A LATE ORDER.
Orders from our store typically ship within 1 to 3 business days. Delivery may take additional 5 to 9 business days depending on transit condition.
If your order has not arrived after 16 business days please contact us for timely support.

WHAT IS CURBSIDE DELIVERY?
This is our standard delivery method and is included when you purchase any bulky and other heavy items from us. By curbside delivery, heavy items will arrive unassembled in their original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since items are heavy, you may require assistance from a friend or a family member.

PAYMENT
What type of payments do you accept?
We accept Visa, Mastercard, American Express as well as Paypal.

When will my card be charged?
Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.