Terms of Service

Last Updated: April 12, 2022.

Thank you for visiting our website – https://noraliving.net/. To use this website, you agree to be legally bound by the terms and conditions described below.

IF YOU DISAGREE WITH ANY OF THESE TERMS OR CONDITIONS, PLEASE DO NOT USE THIS WEBSITE.

Please refer to our terms and conditions on this page which apply to your purchase of goods from Nora Living website https://noraliving.net/.

As well as the general terms and conditions below, you will find other important terms and policies in our refund and return policy section. By agreeing to our terms and conditions you are also agreeing to our refund and return policy, all of which form part of a legally binding contract between Nora Living and you as a customer, the moment the goods you ordered have been shipped by Nora Living to you.

Nora Living reserves the right to change the terms and conditions  on this website at any time and without any prior notice. Any changes to these terms and conditions or our returns policy will be effective for all new orders placed after the change has been published on our website https://noraliving.net/. Please, ensure to check our terms and conditions on this page and our refund and return policy posted on this website before each order – they may have changed since your last visit. We will however make efforts to communicate any such changes to all customers who have signed up on our mailing list.

If you have any questions about our terms and conditions, returns policy, supply of goods or Nora Living in general, please contact us.

INFORMATION ABOUT GOODS SOLD

By using Nora Living website https://noraliving.net/ you agree to be bound by our company terms. We try to make sure that all information on Nora Living website, including descriptions of our goods, listed prices, and images are accurate and correct at all times.

“Upon receiving your goods please follow the assembly instructions very carefully, step by step. Nora Living will not be held liable for damage claims due to incorrect assembly”.

Please note that when purchasing goods online, the shopping experience is different from buying in-store. For example, you should note that:

• The colors of goods as shown on the website will depend on factors including your computer display settings.
• The sizes and shapes of the goods will differ in real life from how they appear on your screen. We provide dimensions and measurements in the descriptions of the goods and it is your responsibility to check the actual size of each item suitable for your purpose.
• Pictures and images on the website are for illustration purposes only. For an accurate description of any item and details of what is included with the item, you need to read the corresponding written description.
• All goods are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any goods from sale at any time, and our only liability to you for withdrawing any goods will be to refund to you any amount paid to us in respect of those goods.
• We do our best to deliver your goods in accordance with the delivery date set out in our final delivery advice email, but please note that all delivery dates given by Nora Living (whether on the website, over the phone or by email) are estimates only and delivery dates may vary. Please contact our sales representatives on 973-732-4678 for more information about delivery dates.

Our IT personnel are constantly checking the website for viruses but we do not warrant that the website is free of viruses or other malicious content. As a result and for your own benefit, you should ensure that you have the appropriate software and systems in place, to scan for viruses and other malicious content while browsing the internet.

AVAILABILITY OF GOODS

Nora Living have the right (at any time) to modify or stop providing goods online either temporarily or permanently and with or without notice. Nora Living will not be held liable for any suspension or discontinuance, nor “special orders” of availability of products on https://noraliving.net/

SECURITY OF LOGIN DETAILS

It is your responsibility, as a consumer, to ensure that your login details, password and all other details in relation to your account, remain confidential at all times. By agreeing to these terms and conditions, you agree to let us know as soon as possible, if you know or reasonably suspect, that the security of your account is at risk.

ELIGIBILITY TO ORDER GOODS ON NORALIVING.NET

By agreeing to our terms and conditions, you are accepting that you are aged 18 years or over. You will need an active email address and a telephone number at which you can be easily contacted by our representatives. All goods sold through Nora Living website, are intended only for the purpose specified in the manufacturer’s product manual,  as also stated in the listing. Goods are not suitable for other use unless stated.

PLACING YOUR ORDER ONLINE OR OVER THE TELEPHONE

It is very easy to place order on our website. Just follow the steps below:

• Step 1: Choose variation and quantity and add product to cart.
• Step 2: Enter coupon code (if any) and proceed to checkout
• Step 3: Enter your details, select payment method and complete payment information
• Step 4: Place order
• For a telephone order just call our sales representatives on 973-732-4678. They will help you place the order using the process above.

Our order acknowledgement email sends out the final details of your order which you have submitted to Nora Living. Please take care when placing your order, as you will be unable to add to or amend your order after we send the Order Acknowledgement email. Please contact us if you need to make any changes to your order.

The order acknowledgement email contains; details of the goods you have ordered, the total cost of the order including shipping / delivery costs (if any) and an order number. The order acknowledgement email is an invoice and acknowledgement receipt of payment and summary of your ordered goods which you should print off a copy. You will need to refer to these details when contacting us about your order.

PAYMENT FOR GOODS

Nora Living will only take payment from your card at the time you place your order for the goods chosen by you. We will contact you directly, using the details provided by you at time of purchase, if we have any problems taking payment from the card details you provide during the order process.

PRICING OF GOODS

Except where otherwise set out in our terms of service, the price payable by you for the goods, is the price given by Nora Living, at the time you place your order.

In most cases the delivery fee payable by you for your order, if applicable, will be that which is given by Nora Living at the time you place your order. The delivery fee, if applicable will be calculated according to your postal code. For more details on delivery fees, please see delivery information on our website https://noraliving.net/shipping-policy/

PRICING ERRORS ON GOODS

Please note, while we try to ensure that all the prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling the order.

• If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.
• If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as reasonably possible, which will be processed within 4 business days after the notification.

DELIVERY OF ORDERED GOODS

These are the terms and conditions which apply to the delivery of goods purchased by you, from us either online at https://noraliving.net/ or over the phone.

Nora Living Delivery Service is provided by qualified delivery service providers, such as, but not limited to, USPS, FEDEX, and UPS.

We reserve the right to change and update the Delivery Terms at any time and the carriers used may also be subject to change. Such changes made will not apply to orders already placed.

Please be aware that delivery terms are subject to the operational terms of the shipping companies after orders have shipped.

LOCATION OF DELIVERIES

We deliver to the shipping address specified by you when making purchase and Nora Living is not liable for any changes to this address, after the order has shipped.

DELIVERY FEES

We offer free delivery for all our products. However, we reserve the right to change our shipping terms at any time to include delivery fees without prior notice. In such cases, all our sales channels will be promptly updated, and changes shall become effective only after they have been successfully updated on all our channels.

The delivery fee payable by you, where applicable, for your ordered goods, will be that which is given by Nora Living at the time of purchase.

DELIVERY RESTRICTIONS WHICH CAN APPLY

Some of our items are larger than you may expect. Please note, it is your responsibility to check the provided dimensions of the goods before purchasing, to ensure there is enough space at the delivery address for delivery to take place. Please also note that it is your responsibility to ensure prior to assembling that once the product is assembled it will fit into the room of your choice.

Prior to the delivery of goods, you must ensure that there is sufficient access and space to complete the delivery and that all access are suitable for the delivery. You must ensure that your property and the delivery area are safe for delivery staff and is accessible for the carrier services. Please be aware that our shipping carriers only make curbside and door deliveries. They do not go into private properties. It is therefore the responsibility of buyers to make adequate arrangement to receive delivered items at these locations.  

To ensure a smooth delivery of your ordered goods, it is your responsibility to provide Nora Living with as much detail as possible in advance, about particular features of the delivery address which may affect the delivery (e.g. will there be time to unload / load? Are there any height, width or weight restrictions? Are there any parking restrictions? Will the vehicle require a parking permit? Are there any time restrictions? Will delivery be at non-ground floor level? Is access to the delivery location made difficult due to narrow entryways?).

• If you order online, please leave a note in the “comments” section while placing the order.
• If you order over the phone, with our sales representatives, you are able to leave a message with them, of the details of delivery access.

If you provide us with incomplete, incorrect or inaccurate information / instructions, your items may be returned to us, and your orders will be subsequently cancelled.

ACCEPTANCE OF ORDERED GOODS AT POINT OF DELIVERY

Delivery will take place at the shipping address specified by you either during the online order process or over the telephone.

You as a consumer are solely responsible for ensuring that shipping carriers are able to make delivery to the specified shipping address and that you are available to accept delivery at this address on the delivery date which will be updated on the carrier tracking information you will be provided by email after the items successfully ship. We will not be liable for any delay in delivery as a result of any act or omission by you.

If you refuse to sign the delivery document (POD), this will be taken as refusal to accept delivery and the goods will be taken away by the carrier service and will be returned back to our warehouse.

Once the goods have been delivered to your specified shipping address, you become the owner and responsible for those goods. From the point of acceptance of goods, they will be at your risk which means you will be held liable for any subsequent damage, loss or destruction.

DAMAGED GOODS

We advise that any faulty, damaged or missing goods be reported to us online. We also advise that photographic evidence is provided at the point of reporting the fault. (We advise you retain the original packaging until you are completely satisfied with your purchase.)

• You will be entitled to a full refund or a replacement if the goods are in fact deemed to be defective
• Please note that photographic evidence may be requested, of any faults or damage reported to us
• Any damaged goods must be reported prior to assembly.
• We also advise that you retain the packaging until you are fully satisfied with your purchase

Where it is established that Nora Living or the Carrier is responsible for the damage to delivered goods, we will replace the damaged part/goods or we will arrange a return of the goods for a full refund which includes all amounts you paid for the product.

COOLING OFF PERIOD

You are entitled to a cooling off period of 30 days after the date that the goods are received by you. We advise you to inform us by email or phone during the cooling off period that you are returning the items.

If you have not received the goods at the time of cancellation of the order, and we have not processed the goods for delivery, we will refund to you all the money paid by you for the goods in question including the delivery charges (if any) in the same form of payment originally used for the purchase as soon as possible, and in any event within 7 days of the cancellation being accepted.

If you have not received the goods at the time of cancellation of the order, but we have processed the goods for delivery, and they are in transit, you should reject the goods at point of delivery and do not accept them. In this case a refund will be processed once the goods have been returned back to our warehouse and payment issued within 7 business days.

DELIVERY POLICY FOR ORDERED GOODS

This section of the Delivery Terms applies only to purchases made on our website: https://noraliving.net/.

Once you have placed your order online, Nora Living will send you an order acknowledgement email. This will be followed by another email which will indicate an estimated delivery date for your goods to the delivery address specified in your order.

By agreeing to our terms and conditions, you agree to check the delivery advice email and ensure you will be available to accept delivery of the goods on the delivery date. If you are unavailable, please contact us or our carrier service, to confirm a different suitable date, as soon as possible and, in any event, no later than 48 hours before the planned delivery date by contacting shipping carrier using the contact information provided.

• Our carriers update order tracking details within 24-48 hours before delivery.
• You can then access a consignment number, to track your delivery while in transit.
• Use the tracking number provided within your dispatch message sent to your email, by Nora Living, on the website provided to you, for this carrier service.

CHANGING THE DATE OF DELIVERY

If you would like to change the delivery time or date before goods are shipped, then you must contact Nora Living customer service representatives, who will inform you whether it is possible or not, for the delivery time or date to be changed.

Provided that the goods have not been dispatched for delivery, you may, before delivery, be able to request a change of the delivery date, or cancel your order by contacting us on 973-732-4678.

CANCELLING ORDER NOT MADE TO SPECIFICATION

When you place an order through Nora Living for standard products which are not made to your specification, you can cancel your order at any time before the goods are shipped to you and we will provide a full refund of the price of the goods and any delivery and other charges which you have incurred.

Remorse cancellation and returns such as customers deciding they do not want the items anymore, may be done within 30 days after the item has been delivered. It is the customer’s responsibility to return the item unused, in good condition and in the original packaging. In this case, a refund will be issued within 7 business days after we receive the item back at our warehouse. Customer is fully responsible for paying the return shipping cost. In the case of remorse cancellation and returns, we would assess and deduct shipping cost we incurred in delivering the goods to the customer originally. This shall be assessed based on the carrier shipping rate. Please note that although we offer free shipping, we still incur shipping costs to have the goods delivered to customers.

HOW TO CANCEL AN ORDER

If you wish to cancel an order, you just need to let us know by sending email to info@noraliving.net to tell us that you have decided to cancel. You can also do this by completing our online contact form: https://noraliving.net/contact-us/. Once we receive your cancellation request, we will email you to confirm that we have received your cancellation. PLEASE INCLUDE YOUR NAME, EMAIL ADDRESS AND ORDER NUMBER WHEN YOU CONTACT US. Whichever way you contact us, the cancellation will take effect on the day we receive it. 

Where you cancel the order after the goods have been delivered, you agree to return the goods to us by following the procedure set out below.

We fully understand that your circumstances may alter and so you have the right to cancel your order as stated above, whereby we request that you put this in writing. Any cancellations made on an order, during or after shipment, may be subject to a charge. Please refer to our refund and return policy here for full information.

If we receive your request to cancel your order, after shipment, or while in transit, you may incur an additional charge to have the goods returned back to our warehouse. If your order has been shipped, please ensure the delivery is marked as refused and a refund will be processed once the goods have been returned back to our warehouse. If delivery has been made by our carriers, this service will incur charges in excess of our standard delivery charges and we reserve the right to deduct these charges from your refund if your order is cancelled after shipment or while in transit. Please refer to our refund and return policy here for full information.

RETURNING YOUR GOODS

If the goods have been delivered to you before you decide to cancel your order, we advise that you return the goods to us without delay.

You agree to return the goods in full and Nora Living also requests that you return the original packaging with the goods where possible. You are responsible for the cost of returning the goods, unless the goods are defective or not as described, in which case we will refund the full cost you incur in returning the item to us.

If you decide to return goods to us after you have started to assemble them then you should disassemble them to the extent necessary to allow them to be properly returned.

Please be aware that it is our policy to inspect all returned items before refunds can be processed. Inspection helps us determine the condition of the returned items and to assess refund amounts.

TAKING RESPONSIBLE CARE OF THE GOODS

Customers agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.

If you have decided to cancel the order after receiving the items, the goods must be returned to us as soon as possible and in the original packaging. You are the owner of the goods once they have been delivered to you until they are safely returned to us.

Refund will be in full, however if the value of the goods is diminished by any amount as a result of handling of the goods by you beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may assess an amount equal to the diminished value of the goods.

REFUNDING YOUR MONEY

We will refund the price you paid for the goods and credit the refund you are due to the form of payment that you used. We will make any refunds due to you within 7 days from the date we receive the item back. We would let you know by email when the goods are delivered back to us.

Please be aware that although we process and issue refunds within 7 business days, it might take longer than 7 days for the refunds to appear on the payment method that you used. This time may be affected by factors such as holidays, weekends, and your financial institution’s processing policy.

The terms and conditions apply to all goods purchased from noraliving.net.

ADDITIONAL INFORMATION

Please note all items are sent flat packed unless stated otherwise. Upon receiving your goods we recommend you follow the assembly instructions carefully step by step, as we will not be held liable for damage claims due to incorrect assembly.

Curbside delivery is our standard delivery method and is included when you purchase any bulky and other heavy items from us. By curbside delivery, heavy items will arrive unassembled in their original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering them into your residence or business. Since items are heavy, you may require assistance from a friend or a family member.

ADDITIONAL PAYMENT INFORMATION

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by PayPal can be found at https://www.paypal.com and https://stripe.com/ (these links will open in a new window). (Nora Living is not responsible for the content of external and third party  websites.)

To ensure that your credit or debit card is not being used without your consent, our payment processors will validate name, address and other personal information provided by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these validations personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to validate your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely.

Card payments are processed encrypted. We accept Mastercard, Visa, and some other major cards. All orders are securely made, and we do not store your card details.

Warranty Policy

INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

LIABILITY AND INDEMNITY

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

Subject to above section, Nora Living will use reasonable endeavors to verify the accuracy of any information on the site but makes no representation or warranty of any kind, express or implied, statutory or otherwise, regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Nora Living will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Nora Living accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

Subject to above section, other than as expressly provided in these terms and conditions, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable laws.

Subject to above section, Nora Living will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulence or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
• loss of goodwill or reputation; or
• special or indirect losses
• suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

Notwithstanding the above, subject to above section, Nora Living aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

MISCELLANEOUS PROVISIONS

The contract between us shall be governed by the laws of the United States of America and any dispute between us will be resolved exclusively in the courts of the United states of America. English is the only language offered for the conclusion of the contract.

We have selected our products on the basis that they will be used only for the purpose specified by the manufacturers. If you are plan to use them for other purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products for other purposes, we exclude (to the fullest extent permitted by law) applicable warranties and conditions.

Our maximum liability for issues arising from misuse of products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence). We do not guarantee effectiveness and safety of products for uses other than for purposes specified by the manufacturers.

Nora Living shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Nora Living.

Nora Living reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

No delay or failure by Nora Living to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of Nora Living.

These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Nora Living relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Nora Living for your use of this website.